F.A.Q.

1. What does the status of my order mean?

2. Where is my order?

3. My item has broken, what do i do?

4. Do I have to pay VAT?

5. Is this speaker stand sold as a pair?

6. Is this item new?

7. Are we authorised dealers/manufacturers?

8. Does my item come with a warranty?

9. Can I use X with X on X?

1. What does the status of my order mean?

We have a number of status’s for our orders.

Pending – Your have placed an order, but we have not received any payment yet

Processing – We have received payment for your order, and are waiting to ship it.

Order Completed and Dispatched – Your order has been shipped, you should get it soon.

Cancelled – Your order has been cancelled, your payment may have failed for some reason, or your order pending order has been cancelled due to no payment being made.

2. Where is my order?

If your order has been dispatched, and you have not received it, please ask us for some tracking details and we’ll provide what we can. Otherwise please allow for 14 days for your order to arrive, before we go through the process of sending a replacement.

3. My item has broken, what do i do?

Not a problem, send it back to us and we’ll either repair it, or replace it with a new item.

4. Do I have to pay VAT?

If you live inside the EU, then you are required to pay VAT. If you live outside the EU the VAT is automatically deducted from your order.

If you have a VAT number, please contact us before ordering so we can make sure you pay the right amount of VAT.

5. Is this speaker stand sold as a pair?

All speaker stands we sell are sold in pairs.

6. Is this item new?

All products we sell from divineaudio.co.uk are brand new, we only sell used or ex display items on our eBay store.

7. Are we authorised dealers/manufacturers?

Divine Audio are authorised dealers for all the items we sell on this site.

8. Does my item come with a warranty?

All items come with a full manufacturers warranty, although if you have any problems, please contact us.

9. Can I use X with X on X?

There are so many variations of Hi-Fi and home cinema products, if you have any questions regarding the intricacies of a product contact Tim, tim@divineaudio.co.uk